Hey guys!
I contacted Julep a week or so ago. I'm happy with the speed of their reply. As promised I will be sharing that correspondence.
I emailed them using the format I always use. Since that time, I have changed it up a bit. I made it more personal.
This was what I received the first time I emailed them:
Hi Camila,As you can see the representative is a sweetheart! However, all the questions I originally asked weren't addressed so I emailed them back seeking details.
Thank you for your inquiry about Julep products. We absolutely DO NOT test on animals! Never have, never will! We only “test” on humans. One of the great things about Julep is we have 4 Nail Parlors and amazing customers that let us test and try products on them all the time!
Some of our products do contain animal-derived ingredients (milk, beeswax, etc). Here are some products that are completely VEGAN: Facial for Hands Glycolic Hand Scrub, Julep Essential Cuticle Oil, and any non-red nail polish.
Another great thing about our products is that they are “4 Free”. We use NO paraben, NO sulphate phthalate, NO DBP, and they are tolene and formaldehyde FREE. We like to say, we took out all of the nasty carcinogens that are found in so many other products.
If you are interested in the Ingredients of each item we invite you to check out our site. We are proud to say we list ingredients for each and every item in the item details section.
I hope this convinces you even more how Julep can be a brand you can be proud to wear. We are always interested in how new Julep customers hear about us, since we use many different outlets. If you have time just drop us a line. Also, please let us know if you have any more questions. Until next time, have a wonderful weekend!
This is the second email I received:
*I added questions so you don't have to open 1000x tabs.
Hi Camilia,
Thank you for following up with us. I sincerely apologize for the delay. Of course, we we are happy to answer any questions you may have
[1. Does your company test ingredients or/and finished products on animals?]
1. No we do not test on animals at all. We preview or test new items in our Salons.
[2. Do you test ingredients or products on animals through a 3rd party? If your answer is no, how do you ensure that your manufacturers do not test? ]
2. We do not have a third party that tests on animals
[3. Do your manufacturers test ingredients or products on animals?]
3.No we have products that are not tested on animals by us or 3rd parties. We check up on the sites regularly.
[4. Are you owned or affiliated with any companies that test products or ingredients on animals?]
4. We are a privately owned. Julep does not test on animals.
[5. Do you have a parent company? If so who are they? ]
5. We do not have a parent company we are privately owned
[6. Do you/your parent company currently or have plans to market and sell your products in the Chinese market, which requires animal testing by law to sell in that country? ]
6. We are currently in US and Canada and are unable to ship and market outside of the US. We have no plans to expand in the near future.
[7. Do you use palm oil/carnuaba wax in any of your products? If so, is it from an organic and sustainable source? ]
7.We invite you to view all of our ingredients for each item on our site.
[8. Could you provide a list of all of your current vegan items available for purchase?]
8 Our Vegan friendly items include Facial for Hands Glycolic Hand Scrub, Julep Essential Cuticle Oil, and any non-red nail polish.
If you have any other questions we are always happy to help.They meet my three criteria & I would feel safe purchasing from them!!! I also quite enjoyed contacting them. Sometimes, companies seem hostile in their emails.
Until then, have a wonderful weekend!
Lots of Love,
Camila
If you have questions please feel free to ask me.