Josie Maran Cruelty-Free Correspondence

Hey guys.
I wanted to share the emails a wonderful reader/friend of this blog sent me. Aurelie. She sent them to me a while back, but I honestly haven't had much time. I try to post at least once a week, and I usually post a Snatch-It-Up Sunday.

I am interested in buying from your company but would like to be assured that your products are cruelty-free. I have some questions I would appreciate you address.

1. Does your company test ingredients or/and finished products on animals?
2. Do you test ingredients or products on animals through a 3rd party? If your answer is no, how do you ensure that your manufacturers do not test?
3. Do your manufacturers test ingredients or products on animals?
4. Are you owned or affiliated with any companies that test products or ingredients on animals?
5. Do you have a parent company? If so who are they?
6. Do you/your parent company currently or have plans to market and sell your products in the Chinese market, which requires animal testing by law to sell in that country?
7. Do you use palm oil/carnuaba wax in any of your products? If so, is it from an organic and sustainable source?
8. Could you provide a list of all of your current vegan items available for purchase?

Thank you in advance for you cooperation!

They sent her this reply:

Thank you for taking the time to write in, my name is [name omitted]. We deeply apologize for the delayed response, as we're closed over the weekend and the past several days for a company-wide training. Josie Maran Cosmetics is a 100% cruelty-free brand and does not conduct animal testing—nor do we allow any other parties, including our suppliers, to conduct animal testing on our behalf. We're proud to be listed on PETA’s official website as a cruelty-free company.

http://www.peta.org/living/beauty-and-personal-care/companies/365.aspx?SearchUrl=%2Fliving%2Fbeauty-and-personal-care%2Fcompanies%2Fsearch.aspx%3FTesting%3D0%26Range%3D4%26PageIndex%3D2

Please write again if I can help in any way!
Best,

As you can tell, this reply is very vague. Cool, they are part of PETA's list, but that doesn't answer questions like their parent company, etc.

Aurelie, emailed them back:

Hi [name omitted],

You omitted to answer to those questions,

I will really appreciate if you answer to those questions below.

Thank you so much!

4. Are you owned or affiliated with any companies that test products or ingredients on animals?
5. Do you have a parent company? If so who are they?
6. Do you/your parent company currently or have plans to market and sell your products in the Chinese market, which requires animal testing by law to sell in that country?
7. Do you use palm oil/carnuaba wax in any of your products? If so, is it from an organic and sustainable source?
8. Could you provide a list of all of your current vegan items available for purchase?

 This was their second respond:

Hi [name omitted],

Thank you for following up with us. Josie Maran Cosmetics is a 100% cruelty-free brand and does not conduct animal testing—nor do we allow any other parties, including our suppliers, to conduct animal testing on our behalf. We do partner with our suppliers and manufacturers to ensure our high standards, values, and visions are aligned with being a cruelty free brand. In regards to vegan products, each of our products has a list of icons on the product page. There will be a vegan free icon associated with products that are gluten free. I hope this helps and have a great day.

Please write again if I can help in any way.
Best,

Again, they did not address question #6. Which, in my opinion, needs to be answered!!

She emailed them for the third time.

Hi [name omitted],

Thank you so much for your patience.

You omitted to answer to one last question - the one about Chinese market.


I will really appreciate if you answer to this question below.


6. Do you/your parent company currently or have plans to market and sell your products in the Chinese market, which requires animal testing by law to sell in that country?



Thank you,

 You go Aurelie! I love this correspondence! I'm such a nerd, I get so excited!

Hi Aurelie,

Thank you for your response. Our products are not sold in the Chinese market though Josie Maran Cosmetics to our knowledge and consent. Josie Maran Cosmetics is a 100% cruelty-free brand and does not conduct animal testing—nor do we allow any other parties, including our suppliers, to conduct animal testing on our behalf. We're proud to be listed on PETA’s official website as a cruelty-free company. We stand by our values and vision, especially when it comes to animal testing. I hope this helps and have a great day!

Best,

Aurelie and I agree that based on Josie Maran's answers to the questions, we would want to support them. They meet the three critieria I look for when determining a company's cruelty-free status.

 Aurelie emailed them back, thanking them for their time. I wanted to share their reply to her. It's not necessary for determining cruelty-free status, however I think companies that treat their costumers with respect deserve to be acknowledged. 

Absolutely-if you have any other questions, concerns, or feedback, please don't hesitate to share. We really value customer feedback her at Josie Maran!

Please write again if I can help in any way.
Best,

Isn't that a lovely email to read? I have received quite a number of emails that are not so friendly.

I hope you found this post helpful! I certainly did. Thank you Aurelie! You are awesome & you are going to help so many with this post!

Lots of Love,

Camila

facebook | twitter | instagram